Refund policy

Returns Policy

At Saint Noble™, we want you to feel confident with your order. If something is not right, please contact our Customer Care team and we will review the issue and help with the next steps.

Order Cancellations

We begin processing orders quickly so we can prepare and ship them as soon as possible.

You may request to cancel your order within 2 hours of placing it, as long as the order has not already entered processing or shipped.

Once the 2-hour cancellation window has passed, or once your order has started processing, we may not be able to cancel it.

If your order has already shipped, it will be handled under our Returns Policy after delivery.

To request a cancellation, contact our Customer Care team as soon as possible with your order number.

If we are able to cancel your order, a full refund will be issued to your original payment method.

If we are unable to cancel your order, we will let you know and help you with the available next steps.

Returns

Saint Noble™ does not require physical returns for most order issues.

For safety, hygiene, and product integrity, we do not accept mailed-back returns unless we specifically instruct you otherwise.

Please do not send any product back to us without contacting our Customer Care team first.

Our main resolution for most order issues is store credit.

If you are unhappy with your order, we may offer store credit as a one-time courtesy, depending on the situation.

Refunds

Refunds are reviewed on a case-by-case basis and are usually only provided in limited situations, including:

Carrier-confirmed lost shipments

Verified product damage

Clearly valid billing or subscription charge errors

In most other situations, store credit will be offered as the primary resolution.

Damaged Items

If your order arrives damaged, please contact us as soon as possible and include:

Your order number

Clear photos of the outer box

Clear photos of the inner packaging

Clear photos of the damaged item

Once we review and verify the damage, we will provide an appropriate resolution. This may include store credit or a refund, depending on the situation.

Missing Or Lost Packages

If your tracking shows that your order was delivered but you did not receive it, please contact us with your order number and tracking details.

We may ask you to check with your local carrier, household members, neighbors, building reception, or mailroom before a claim can be reviewed.

If the carrier confirms that the package was lost in transit, we will provide a resolution based on the situation.

Subscription Orders And Billing Issues

If you meant to cancel a subscription but were charged, please contact us as soon as possible.

If the charge was a clear billing error, such as an incorrect or duplicate subscription charge, we will correct it.

For other subscription-related issues, store credit may be offered as the primary resolution.

How To Contact Us

To request help with a cancellation, damaged item, missing package, billing issue, or return-related concern, please contact our Customer Care team with your order number and any supporting details.