Refund policy

RETURNS AND REFUND POLICY

Saint Noble stands behind what we sell. This policy explains our 30-day money-back guarantee, order cancellations, and the conditions that apply.

THE 30-DAY MONEY-BACK GUARANTEE
If a product doesn't work for you as described, tell us within 30 days of delivery and we will refund the product price. You don't need to send anything back. Keep it, and we'll refund you.

For The Rolling Knife Sharpener, this is our "no more sawing" guarantee: if your knives aren't cutting cleaner within 30 days of delivery, we'll refund you in full, even if you have used it.

To claim:

  1. Email info@saintnoble.com within 30 days of delivery, from the email address used on the order, with your order number.
  2. Tell us briefly what didn't work for you. For the sharpener, tell us which knives you sharpened. We may suggest a quick fix, such as the right angle for your knife, but the choice to claim is yours.
  3. Send a photo of the product you are claiming on.

Once we approve your claim, we refund the product price you paid. Shipping is free on our orders, so there is no shipping charge to refund.

ORDER CANCELLATIONS
You can cancel your order for a full refund at any time before it ships. Email info@saintnoble.com with your order number as soon as possible. Orders are usually processed within 1 to 3 business days.

Once your order has shipped, it cannot be cancelled, and we do not offer refunds for a change of mind. This includes no longer wanting the item, ordering by mistake, or finding it cheaper elsewhere.

This does not affect the 30-day guarantee above, or your rights if an item arrives damaged, faulty, wrong or missing.

BUNDLES AND MULTIPACKS
The guarantee covers every item in a bundle or multipack. We refund the share of the bundle price you paid for each item you claim on. For example, if you claim on one sharpener from a 2-pack, we refund half of the 2-pack price.

FREE GUIDES AND DIGITAL PRODUCTS
Our guides, Never Wreck a Blade and Mastering Your Cuts, are digital downloads. When they come free with a bundle, they have no cash value and nothing is deducted from your refund. You keep them.

When a guide is bought on its own, it is not covered by the guarantee once it has been downloaded. If the file is faulty or will not open, contact us and we will send a working copy or refund it.

DAMAGED, FAULTY, WRONG OR MISSING ITEMS
Contact us within 7 days of delivery at info@saintnoble.com with your order number and photos showing:

  • the item and the damage or fault
  • the outer packaging and the shipping label
  • for a wrong item, the product you received

We will replace it or refund it. You do not need to return a damaged item.

If a tracked parcel is marked delivered but you have not received it, tell us within 7 days so we can open an enquiry with the carrier. We cannot take responsibility for parcels sent to an incorrect address supplied at checkout, or for parcels left in a location you asked the carrier to use.

PROOF OF PURCHASE
We can only refund an order placed directly with Saint Noble at saintnoble.com. You will need your order number or the email address used at checkout. We do not refund products bought from resellers, marketplaces or third parties.

WHAT IS NOT COVERED

  • Change-of-mind requests once an order has shipped
  • Claims made more than 30 days after delivery
  • Damage caused by misuse or accident
  • Free items and gifts with purchase, which have no cash value
  • Repeat claims by the same customer, household or delivery address
  • Orders where we cannot verify the purchase

FAIR USE
The guarantee exists so you can try our products without risk. It covers one claim per customer and household, on your first order of that product. We keep records of claims, and we may decline a refund, or decline future orders, where a customer makes repeat claims, where the order details cannot be verified, or where we reasonably believe a claim is not genuine.

HOW REFUNDS ARE PAID
Approved refunds go back to the original payment method within 5 to 10 business days of approval. Your bank may take a few more days to show it. We cannot refund to a different card or account.

YOUR CONSUMER RIGHTS
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any consumer law that applies where you live. If a product is faulty or not as described, your rights under those laws apply regardless of the time limits above.

CONTACT US
Saint Noble
info@saintnoble.com

Last updated: 7 October 2026