Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

PURCHASE OPTIONS CANCELLATION POLICY

This policy applies to products bought on a subscription (refill) purchase
option from Saint Noble. One-time purchases are not affected by it.

WHAT YOU ARE SIGNING UP FOR
When you choose a refill option at checkout, you are starting a recurring
subscription. You save 20% on every order for as long as the subscription
stays active. You choose the schedule:

Every 1 month
Every 3 months
Every 5 months

Your card is charged and your order is dispatched on that same schedule.
The first charge is taken at checkout. Each later charge is taken
automatically on the renewal date, using the payment method you saved, until
you cancel. Prices are in USD. Shipping, taxes and duties are calculated at
checkout and may change if your address or our rates change.

NO MINIMUM COMMITMENT
There is no minimum number of orders and no lock-in period. You can cancel
at any time.

MANAGING YOUR SUBSCRIPTION
You can cancel, pause, skip an order, change the delivery schedule, change
the delivery address or update your payment card at any time. To do it
yourself, use the "Manage subscription" link in your order confirmation
email or sign in to your account on saintnoble.com. You can also email us at
info@saintnoble.com and we will make the change for you.

CANCELLING
Cancel at least 24 hours before your next billing date. A cancellation made
after an order has already been charged takes effect from the following
cycle, and the order already paid for will still be dispatched. That order
is still covered by our 60-day money-back guarantee.

Cancelling stops all future charges. It does not cancel orders that have
already shipped.

FAILED PAYMENTS
If a payment fails, we will retry it and email you so you can update your
card. If it is still unpaid after our retries, the subscription is paused or
cancelled and no order is sent for that cycle.

CHANGES TO PRICE OR SCHEDULE
If we change the price of a subscription product or the terms of a purchase
option, we will email you at least 14 days before the change takes effect,
so you have time to change or cancel your subscription first.

REFUNDS AND RETURNS
Every subscription order is covered by our 60-day money-back guarantee. If
your skin does not feel different, contact us within 60 days of delivery for
a full refund of the product price, even if the bottle is empty. See our
Refund Policy for the full terms.

BUNDLE AND FREE-GIFT OFFERS
Where a subscription is bought as part of a bundle offer (for example "Buy 2,
get 1 free"), the free items are part of that bundle promotion. Renewal
orders include the same items as your original bundle unless we tell you
otherwise at the time of purchase.

YOUR CONSUMER RIGHTS
Nothing in this policy limits any rights you have under the New Zealand
Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any consumer law
that applies where you live.

Last updated: 22 September 2026